Terms and Conditions

TheFarFetched is a curated online store offering fashion, timepieces, fragrances, and accessories, delivered across India. For any questions about these Terms or an order you’ve placed, you can reach us at:

• WhatsApp: +91 9111908004
• Email: thefarfetchedstore@gmail.com
• Support hours: Monday to Saturday, 11:00 AM to 6:00 PM

We’re generally quick to respond, and we’d always rather sort out a concern directly with you than leave it unresolved — so please don’t hesitate to get in touch if something feels off with your order.

2.1 Prepaid Orders Only. At this time, we accept prepaid orders only. Full payment must be made at the time of placing your order, before it is processed and dispatched. We currently do not offer Cash on Delivery (COD) as a payment option.

2.2 Accepted Payment Methods. Payments are accepted via UPI and other prepaid methods as made available to you at checkout or shared with you directly for confirmation of your order.

2.3 Order Confirmation. An order is only considered confirmed once payment has been successfully received and acknowledged by us. Until then, product availability, price, and size are not guaranteed, even if previously discussed.

2.4 Pricing and Product Information. We make every effort to ensure that prices, product descriptions, and images displayed on our website and shared with you are accurate. However, errors may occasionally occur. If we discover a pricing or listing error after you’ve placed an order, we will contact you before proceeding, and you will have the option to continue at the corrected price or cancel your order for a full refund of that specific payment.

3.1 Dispatch Timeline. We aim to dispatch every order within 24 hours of it being placed and confirmed. Should there be any unexpected delay, please reach out to our support team and we’ll keep you updated.

3.2 Tracking Information. Once your order has been dispatched, a tracking ID will be shared with you within 24 hours so you can follow your shipment’s progress.

3.3 Delivery Timeline. Orders are delivered within 7–10 working days from the date of dispatch. Delivery timelines may vary slightly depending on your location and courier serviceability, but we will keep you informed of any significant delay.

3.4 Delivery Coordination. We act as your primary point of contact for anything related to your delivery. If there is any issue reaching you, receiving your parcel, or an unexpected delay, please contact us directly so we can resolve it together. If a delivery attempt fails or the product is returned to us because we were not informed of an issue with reaching you at the time of delivery, any cost of redelivery will need to be borne by you.

3.5 Shipping Charges. Shipping is complimentary on all orders placed through TheFarFetched.

We want you to be genuinely happy with what you order, and we’ve built our unboxing and reporting process around making sure that any real issue gets addressed fairly. That said, please read this section carefully, as our policy is stricter than many online stores.

4.1 No Refunds or Standard Returns. All sales are final. We do not offer monetary refunds, and we do not accept general returns for reasons such as change of mind, incorrect size selection, or personal preference once an order has been placed and dispatched.

4.2 Exchange or Replacement — At Our Discretion. We understand that, occasionally, a product may arrive with a genuine manufacturing defect or damage sustained in transit. In such cases, we may offer an exchange or replacement of the product — but this is offered solely at our discretion, and is not guaranteed in every case. Whether an exchange or replacement is approved depends on the nature and severity of the issue reported, and on the evidence provided (see Section 4.4 below). Minor cosmetic variations, or issues that do not materially affect the product’s use, are not considered grounds for exchange.

4.3 Reporting Window. Any issue with your order must be reported to us within 48 hours of delivery. Requests raised after this window will not be considered, regardless of the nature of the issue.

4.4 Mandatory Unboxing Video. To have any exchange or replacement request considered, you must provide a complete, unedited, continuous unboxing video of your parcel. This video must begin before you start opening the package and must continue without interruption until all packaging has been removed and you have tried on or inspected the product. Without this video, we will not be able to process any claim regarding damage, defects, or discrepancies with your order, and we will not be held liable in such cases.

4.5 How to Raise a Claim. If you believe your order qualifies for an exchange or replacement under Section 4.2, please contact us at +91 9111908004 or thefarfetchedstore@gmail.com within the 48-hour window, along with your order details and the unboxing video. We will review your claim and respond with our decision.

Once an order has been confirmed and payment received, we begin processing it promptly, often within hours. If you wish to cancel your order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before dispatch; however, once an order has been dispatched, it can no longer be cancelled and will be subject to the Returns, Exchanges, and Refunds policy above.

To the fullest extent permitted by applicable law, TheFarFetched shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our website or your purchase of any product, including but not limited to delays in delivery caused by courier partners or circumstances beyond our reasonable control. Our total liability in connection with any order shall not exceed the amount paid by you for that specific order.

We will not be held responsible for any delay or failure to perform our obligations under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, government restrictions, or other unforeseen events.

All content on this website — including but not limited to text, graphics, logos, images, and product descriptions — is the property of TheFarFetched and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

We may update or revise these Terms from time to time to reflect changes in our policies, operations, or applicable law. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website or placement of an order after such changes constitutes your acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts.

By placing an order with TheFarFetched, whether through our website or via WhatsApp, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

If you have any questions about these Terms or need help with an order, we’re here for you:

• WhatsApp: +91 9111908004
• Email: thefarfetchedstore@gmail.com
• Support hours: Monday to Saturday, 11:00 AM to 6:00 PM